- Once we start the conversation around a possible order, we request that within 72 hours (in three days) you book your order with us and send a 50% non-refundable deposit. If that is not done and you restart the conversation later then we will need to re-evaluate our availability for the date you have in mind. Also, it is up to you to get the order confirmed by sending over the 50% non-refundable deposit, we will not be reaching out directly to you. This is because we get a lot of inquiries and we start booking our calendar accordingly. It is not always easy for us to follow up with everyone who inquires with us. The remaining balance needs to be paid TWO days before pick up.
- The smallest size of cake we make is 8 inches which gives about 17 to 20 pieces.
- We do not take last minute orders; we would recommend that you place your order approximately two weeks in advance. Bookings are subject to availability of our time.
- Any modifications in design or size or flavor must be communicated to us at least ten days in advance; otherwise, we will be unable to accommodate the updates.
- For desserts we can provide stands (for a fee) and we can help you set up the desserts on the dessert table (for a fee).
- If you cancel your order, we need to be notified a week in advance. All deposit received will be held for a future order.
- Orders should be picked up at the agreed upon time, otherwise there will be a fee for late pick-ups.
- Once you pick up the order from our premises, no refund is available as the product is not in our control.
- After picking up the order, store the box under the front passenger seat on a flat surface. During the winter, please DO NOT turn on the heat while transporting the cake and desserts, and during the summer, DO NOT leave your cake and dessert in the car. Your order of cakes and desserts needs to be refrigerated all the time until it is time to be consumed. If you have an outdoor party, please make arrangements to pick it up (and/or store) accordingly.